Refund policy

Returns & Exchanges

All products on Tomorrow Design Shop are made to order. Every piece is manufactured specifically for you — your chosen finish, upholstery, frame colour, and configuration — by our makers in Italy. Production begins once your order is confirmed.

Because each piece is custom made to your specification, we are unable to accept returns or exchanges for change of mind. We strongly encourage you to review all product details, finishes, and dimensions carefully before placing your order. Our team is available to answer any questions before you commit.

Faulty or Damaged Goods

If your order arrives damaged in transit or develops a manufacturing fault, please contact us within 48 hours of delivery with your order number, photographs, and a description of the issue. We will liaise directly with the manufacturer to arrange a repair, replacement, or refund as appropriate.

Please note that natural materials — including leather, hide, solid wood, and stone — will show variations in grain, texture, and colour. These are not defects. They are the hallmark of genuinely handcrafted furniture, and what makes each piece unique.

Cancellations

Orders may be cancelled within 24 hours of placement at no charge. After this point, production will have begun and cancellations cannot be accepted.

Trade Orders

Trade account holders are subject to separate terms agreed at the point of account registration.

Contact

To report a fault or damaged delivery, please email [hello@tmrwdesign.shop] with your order number and details. We aim to respond within one working day.